Recently I have needed to offer condolences after the deaths of parents of others. One was for the mother of a neighbor; the other for the grandfather of my DIL on the other side of the country. In both cases I decided to use email as it was prompt. My Mom would be appalled but then she is a determined Luddite.
I also placed a phone call to my DIL while her grandfather was in the hospital to offer support.
I'm not sure how others are handling the changes in communication. The bereaved have posted things on facebook. Odd to "like" a comment about a recently departed loved one.
I do know that when my father died a few years ago I would truly have like to have heard condolences in any form as so few were offered other than by immediate family.
How are you handling this?